When creating a user in the backup system, they must be created as a power user in order to limit them from modifying their installed agent and disk safe.
On the backup web page, select Users from the menu on the bottom left.
Once on the Users page, select Create New User from the top left. A popup should appear in the center of the screen and should have three different tabs: Settings, Agents, Volumes.
In the box, fill in the customers username (normally their account name), password, and e-mail address as well as ensuring that the check-boxes for "Restrict maximum agent count" and "Restrict maximum MySQL add-on count" are checked and have the appropriate number of agents and database are listed as per the amount for which they are paying for.
In the Agents tab you see a drop-down box with all the currently installed agents, if the agent has not yet been created it will need to