Whenever you are running a website online, ensuring your web hosting company provides support at all times is essential. Looking for support for hosting should be one of the biggest factors you consider before choosing a company to represent any type of blog or website you want to launch.
Comparing hosting services prior to making a decision and understanding the importance of support for hosting is a way for you to determine which professional provider is right for you.
Installing New Tools
If you are working with a hosting company that provides integrated tools and software to use on your own blog or website, it is important to have hosting available if you require assistance throughout the installation process itself. Installing new tools and software such as Joomla, WordPress or even osCommerce allows you to create professional blogs, portfolios and eCommerce stores. If you are having difficulty completing the installation process, a support representative is capable of doing so for you or walking you through each task necessary individually.
Site Errors and Malfunctions
Any time you experience a site error or a malfunction with your website, getting a hold of a tech support representative from your hosting company can help to quickly resolve your issue. The faster the support is that is provided from your hosting company, the quicker it is to get your website back up and running without error.
Bandwidth and Space Upgrades
If you are in need of additional bandwidth or space allotment for the content and media you upload to your site regularly, a support representative can help with reviewing additional packages and pricing options currently available. When your website begins to grow in traffic and the overall number of pageviews and visitors you receive, talking with a sales representative from your hosting company is necessary to keep your site online without disruption.
Support For Hosting
Volico provides 24/7/365 customer service and tech support for hosting customers. Unlike with other hosting companies, our technical support department is available at all times, day or night, including holidays. All data centers are staffed around the clock with experienced professionals that keep a watchful eye on all aspects of their operations. Volico’s technical support isn’t outsourced to some cheap third-party call center. Rather, we provide our support from the same data centers where your site is hosted.
If you have a question or problem with your hosting service, there are 3 ways to get support:
Knowledge Base
Volico maintains a comprehensive knowledge base that is designed to provide rapid answers to common questions that our customers have. Whether you are completely new to web hosting, or are an advanced webmaster, you will find answers to many of your questions here. Our knowledge base is organized in different categories that make it easy to find the information you are seeking. You can also do a search by typing in keywords, allowing you to quickly find what you are looking for.
Support Tickets
If you need support but want to handle your case online, you can quickly submit a support ticket, which will be handled by our professional support desk. Our online ticket management system also allows you to check on the status of your issue to see whether it has been resolved or if it is still being worked on.
Phone Support Center
You can get in touch with us toll-free, 24 hours a day, 7 days a week. Our in house team of technical support professionals is here to answer your questions about our hosting products. We can help you by giving you step-by-step instructions on setting up your account, demonstrate how some of our features work, as well as rapidly correcting any issues or problems that may arise with your hosting services.
Have one of our friendly experts contact you to begin the conversation. Discover how Volico can help you with your business hosting needs .
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• Call us at 866 865 4261
