Why Delivering a Positive Data Center Customer Experience Matters

With a broad supply of everything at our fingertips online, customer experience has evolved to become one of the first differentiators in any industry. To stand out today, a company has to bring something more to the table than just selling a product or service. Customer experience is the spice of everything, and it’s no […]

The Pros and Cons of Remote Hands vs Smart Hands Services

While at first hearing the two terms might sound like they are referring to some entities like Thing from The Addams Family, actually smart hands and remote hands are quite real but very different and less creepy. Smart hands and remote hands refer to two types of technical service support provided by data centers, which […]

Why Your Business May Need Both Smart Hands & Remote Hands

Despite the rising adoption of cloud computing, many businesses are still maintaining their applications and services on-premises. Sure, shifting to the cloud is a progressive way of doing business. However, you’re better off running some business-critical operations on a physical data center. Datacenter services are an essential step that requires careful planning and preparation. Control and […]