Why Delivering a Positive Data Center Customer Experience Matters
With a broad supply of everything at our fingertips online, customer experience has evolved to become one of the first differentiators in any industry. To stand out today, a company has to bring something more to the table than just selling a product or service. Customer experience is the spice of everything, and it’s no […]
How Volico’s Smart Hands Services Can Accelerate Your Growth
Sooner or later, every IT department faces a situation where an urgent task needs to be done, but no team member is available to complete it. In this scenario, the simplest of tasks, like plugging something in, can turn into an issue if no one’s there to execute it. Complex technical tasks require even more […]
The Pros and Cons of Remote Hands vs Smart Hands Services
While at first hearing the two terms might sound like they are referring to some entities like Thing from The Addams Family, actually smart hands and remote hands are quite real but very different and less creepy. Smart hands and remote hands refer to two types of technical service support provided by data centers, which […]
How Real-Time Server Monitoring Can Help Your Network Servers
Servers are crucial units of all IT frameworks, and as such, they require special care and regular maintenance. Any kind of server dysfunction can create performance issues, affecting the user and leading to interruptions in workflows. Servers store and process large amounts of information with the purpose of providing it to users, applications, or other […]
Smart Hands Cost-Benefit Analysis
Imagine the following scenario. Late into the night, you receive an alert that a critical part of your server infrastructure has gone down, and the problem requires immediate attention. As a result, your e-commerce platform is no longer working, and customers around the world cannot purchase your products or services. The downtime for servers costs […]
The Importance of Smart Hands Service During the Coronavirus Pandemic
Smart Hands Support A smart hands support is operational, 24/7 on-demand support for remote management, troubleshooting, installation, and maintenance of data center client’s tools. Smart hands relate to an expert or a team of expert technicians positioned on-site that can speedily respond to problems that may go up within the data center. Smart hands are […]
What Buying Criteria Should Be Considered For Colocation Hosting?
The last five years have seen a dramatic increase in the number of enterprises turning to colocation hosting services. This is the result of a combination of the increase in technological demands, the decrease in the number of physical space companies have, and a need to cut costs while increasing efficiency. If your business is […]
Smart Hands Services: When Your Time is Worth Money
There comes the point in your company’s IT department when a task needs to be completed, and no one is available or able to handle it. Maybe it’s off-hours. The task can be small or major—basic diagnostics; plug in a cable; add IP addresses to a firewall. Regardless, no one is available. And the task […]
Increasing Company Profit Through Managed Hosting Services
Understanding managed hosting In a managed hosting environment, the service provider leases dedicated services and hardware to the client. The hosting provider is responsible for housing and managing all equipment, while the client accesses the system through the user interface. Essentially, customers are paying for a service rather than a particular technology. As with most […]
Why Backup Your Website and Applications Is Important
News stories of major website crashes have become a near daily occurrence. The financial effects of these crashes are nothing short of catastrophic as a result of a reduction in consumer trust, loss of revenue generally accrued during these hours, and the financial outlay required to get your site live again. Backup all the files, […]