A PTR record, or "Pointer record," is a type of Domain Name System (DNS) record used in the reverse DNS lookup process. This record is responsible for mapping an IP address to a fully qualified domain name (FQDN). PTR records are crucial for various network functions, such as email authentication and security.

Creation of PTR Records

In cloud hosting environments, PTR records are typically created automatically when a new virtual machine (VM) is provisioned. However, it's essential to ensure that the corresponding A record is correctly configured to point to the machine's IP address. This linkage is vital for the reverse DNS lookup process to function effectively.

Configuring and Updating PTR Records

Updating PTR records in a cloud hosting environment involves a series of steps. Below are the general requirements and steps to follow to update a PTR record:

Requirements:

Steps to Update a PTR Record:

  1. Log In:  Start by logging into your account at https://my.volico.com

  2. Access Cloud: Access the cloud environment by clicking on "Access Cloud"

  3. Access Virtual Servers: Navigate to the virtual servers section within the dashboard. This is where you can manage your VMs.

  4. Select the VM: Choose the virtual machine for which you want to update the PTR record.

  5. Access Tools: On the virtual server's page, look for a "Tools" or similar menu, which typically provides various administrative options.

  6. Edit FQDN: Under the administrative options, select "Edit FQDN." This option allows you to modify the fully qualified domain name associated with the VM.

  7. Update Hostname and Domain: In the FQDN editing interface, update the hostname and domain as needed. This is where you specify the new information for the PTR reco

  8. Submit Changes: After making the necessary updates, click the "Submit" or equivalent button to save the changes.

  9. Automatic Update: The PTR record will be automatically updated with the new information.