Include Details:1. Steps Taken:
- Describe the specific steps or actions that led to the issue.
- Include any changes or configurations made recently.
2. Issue Description:
- Clearly state what is not working or the unexpected behavior.
- Include error messages or any on-screen prompts.
3. Environment Details:
- Mention the browser and its version you are using.
- Specify your operating system (Windows, macOS, Linux) and its version.
4. Device Information:
- Provide details about the device you are using (desktop, laptop, mobile).
- Mention if the issue is specific to a certain device.
5. Time of Occurrence:
- Note when the issue started occurring.
- Mention if the problem is persistent or intermittent.
6. Network Information:
- Specify if you are on a corporate network, home network, or public Wi-Fi.
- Mention any network-related configurations or changes.
7. Error Screenshots or Logs:
- Attach screenshots of any error messages encountered.
- If applicable, include relevant log files or error logs.
8. Browser Console Logs:
- If the issue is related to a web application, check the browser console for errors.
- Include any error messages from the browser's console.
9. Reproducibility:
- Explain whether the issue can be reproduced consistently or if it's sporadic.
- If possible, provide a step-by-step guide to reproduce the problem.
10. Previous Solutions Tried:
- List any troubleshooting steps you have already taken.
- Mention if any changes were made to resolve the issue.
11. Urgency Level:
- Indicate the urgency of the issue (critical, high, medium, low).
- Provide information on any critical impact on your operations.
12. Additional Context:
- Include any additional information that might be relevant to understanding the problem.
- Specify if there have been recent updates or changes in your infrastructure.
By providing detailed information in these categories, you enable support teams to diagnose and address the issue more efficiently, resulting in a quicker resolution. Remember, the more context you provide, the better equipped the support team will be to assist you effectively.